Return & Refund Policy
Effective Date: 14/09/2025
At RC Earth Movers, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer returns and refunds under the following conditions:
1. Free Returns Within 21 Days
You may return most items for a full refund within 21 days from the order date or 7 days after delivery, whichever comes first. Returns are free of charge for every order, and we will provide instructions for a smooth return process. Note: If you order multiple items in same order, only the first return is free of cost.
2. Eligibility for Returns
- Items must be unused, in original packaging, and in the same condition as when you received them.
- Items marked as non-returnable or final sale cannot be returned.
- Proof of purchase (order number or receipt) is required.
3. How to Return
- Contact our customer service at help@rcearthmovers.com to request a return.
- We will provide a return shipping label and instructions.
- Pack the item securely in its original packaging.
- Ship the item back using the provided label.
4. Refund Process
- Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method.
- You will receive a confirmation email once the refund is processed.
5. Exchanges
If you wish to exchange an item for a different size or color, please contact us at help@rcearthmovers.com. Exchanges are subject to stock availability.
6. Non-Returnable Items
- Gift cards
- Personalized or custom-made items
- Items damaged after delivery due to misuse or negligence
7. Shipping Costs
For returns within 21 days from order or 7 days after delivery, return shipping is free. If a return is requested after above time frame, you may be responsible for return shipping costs unless otherwise stated.
8. Contact Us
If you have questions about our Return & Refund Policy, please contact us at:
RC Earth Movers
Email: help@rcearthmovers.com